R N Golden: 01484 608060  

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R N Golden: 01484 608060  

Complaint Procedure

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Complaints Policy 
 

At Rainworth Yorkshire Limited we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step to take is to get in contact with a member our team.  

 

If you have a General complaint: 
 

For complaints relating to non-regulated activities, this is anything concerning the dealership, sales or after sales.  

 
Please contact us directly via email with the details and any supporting documentation.  
If you do not have an email account, you can telephone us or send a letter.  

 
R N Golden
Wakefield Road, Lepton,
Huddersfield, West Yorkshire,
HD8 0DL 

complaints@rngolden.co.uk
Tel: 01484 608060


 

Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received. 

 

If your complaint or dissatisfaction is in relation to Regulated Finance and/or General Insurance products, you can contact below:

ITC Compliance Ltd,

3 Monarch Court

Emersons Green

Bristol

BS16 7FH

Telephone:  0117 440 3700

Email: complaints@itccompliance.co.uk

 
If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk  

Rainworth (Yorkshire) Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required. 

 

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Copyright © 2026 R N Golden. All Rights Reserved.
VAT Number - 374631486 | Company Number - 13244164 | FCA Number - 651618

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